Last Updated: 3 November 2025

Applicable to: Blaque Juice Consulting (Pty) Ltd (“Blaque Juice”, “we”, “us”, “our”)

Email: info@blaquejuice.co.za  Address: 487 Bergbron Drive, Bergbron, Johannesburg, South Africa

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1. Purpose and Legal Framework

 

1.1 This Refund Policy sets out your rights and our obligations regarding refunds and cancellations for services, digital products, training sessions and events provided by Blaque Juice Consulting.

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1.2 It is governed by and compliant with the following South African laws:

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• Consumer Protection Act 68 of 2008 (CPA).
   

• Electronic Communications and Transactions Act 25 of 2002 (ECTA).
   

• Protection of Personal Information Act 4 of 2013 (POPIA).
   

• Common law of contract.
   

 

2. General Principles

 

2.1 Refunds are processed fairly and transparently in accordance with Sections 19–21 of the CPA and Section 44 of ECTA.

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2.2 Our standard policy is that once work has resumed (i.e., the consulting engagement or digital product has commenced), no refund is due.

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2.3 Before work commences, partial refunds may be considered on written request, subject to deductions for administrative or transaction costs.

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3. Consulting and Advisory Services

 

3.1 Consulting projects typically begin once a proposal or invoice is accepted and payment is made.

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3.2 If a client cancels before work commences:

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• A 50 % refund of fees paid may be granted to cover time already spent on planning and preparation.
   

• Requests must be made in writing to info@blaquejuice.com 
  
  3.3 Once deliverables or consultation has begun, no refunds apply. This is consistent with Section 17(3) of the CPA, which allows reasonable cancellation charges for services that have commenced.
   

 

4. Digital Products and Online Courses

 

4.1 Digital products (e-books, templates, toolkits and online modules) are non-refundable once downloaded or accessed, in accordance with Section 42(2)(f)(iii) of ECTA.

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4.2 If a technical error occurs on our platform and you cannot access your purchase, please notify us within 7 calendar days for resolution or replacement.

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5. Events, Workshops and Experiences (e.g. Leadership Hike)

 

5.1 When booking an event, your payment reserves a place and commits logistical resources (venue, permits, suppliers, insurance).

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5.2 The following refund schedule applies:

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• More than 30 days before event: Eligible for a 50 % refund of fees paid.
   

• 30 days or less before event: No refund.

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5.3 Cancellations must be in writing to info@blaquejuice.co.za. The effective date is when the email is received.

5.4 Substitutions may be considered (subject to availability and prior approval) in lieu of refund.

5.5 If Blaque Juice Consulting cancels or postpones an event for reasons within its control, participants will receive a full refund or the option to transfer their booking to a new date.
 

 

6. Cooling-Off Period (for Electronic Transactions)

 

6.1 In terms of Section 44 of ECTA and Section 16 of the CPA, consumers who purchase services electronically may cancel the transaction within 7 days after conclusion, provided that the service has not commenced.

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6.2 Where a refund is due under these laws, we will process it within 15 business days after written notice.

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7. Refund Process and Timeframes

 

7.1 All requests must be submitted in writing with proof of payment and reason for cancellation.

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7.2 Approved refunds are processed to the original payment method within 14 business days of approval.

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7.3 Transaction charges (merchant fees, bank charges, foreign exchange costs) are non-refundable.

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7.4 Refund processing times depend on your bank or payment gateway (e.g. PayStack, ApplePay, SamsungPay, EFT and other online payment gateways).

 

 

8. No-Show and Non-Engagement Policy

 

8.1 Failure to attend a booked session or event without written notice is considered a no-show and is not eligible for refund under Section 17(4) of the CPA.

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8.2 If you purchase a digital product and choose not to download or use it, this does not constitute grounds for a refund.

 

 

9. Force Majeure

 

In accordance with common-law principles, no refunds shall be due for non-performance caused by events beyond our reasonable control (e.g. natural disasters, pandemics, government restrictions, or utility outages). Where possible, we will reschedule services or offer credits.

 

 

10. Consumer Rights and Dispute Resolution

 

10.1 Nothing in this policy affects your statutory rights under the CPA.

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10.2 If you believe a refund has been unfairly withheld, you may contact our office in writing to request reconsideration.

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10.3 If we cannot resolve the matter, you may refer the complaint to the:

• National Consumer Commission (NCC) or
   

• Consumer Goods and Services Ombud (CGSO) as provided under Sections 69–71 of the CPA.

 

 

11. Changes to This Policy

 

\We may revise this Refund Policy from time to time to reflect changes in law or practice. The latest version will be posted on our website and take effect on the date of publication.

 

 

12. Contact Information

 

For refund or cancellation queries:

Blaque Juice Consulting (Pty) Ltd

487 Bergbron Drive, Bergbron, Johannesburg

📧 info@blaquejuice.com